Hi Root Cellar Community,

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Customer Order & Pick Up Guidelines

Orders are available for pick up on Wednesday of each week and will open for booking 7 days prior.

Order Cut Off & Pick Up Time:

Order cut off is 9am MONDAY for PICK UP WEDNESDAY AFTERNOON 2pm - 5pm.

MINIMUM PURCHASE is 35$ (before fees & taxes).

We strongly encourage shopping for more, less often, this also applies to pick up orders to allow for more people in our community to access this service.


Items do have quantity limitations. This is to ensure that we have inventory for all and we appreciate your understanding.

A PACKING AND PROCESSING FEE of $10.00 will be automatically added to every order.

ONLINE PAYMENT is required before your order will be processed. (visa/mc/amex)
** Root Cellar Gift Cards are not redeemable online at this time.

Your licence plate will be required at check out, please ensure you have this on hand. When you arrive to pick up your grocery order please park in the designated spots across from our receiving area adjacent to McKenzie Avenue. As we approach your car please pop your trunk. One of our team will bring your order to your car and place it directly in your trunk curb-side. For your comfort our team will have sanitized their hands between handling each order.